Privacy Policy

Last updated: June 23, 2025

1. Introduction

Skin Magic Way ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skin-magicway.com and use our services.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Professional information (job title, company, industry experience)
• Educational background and qualifications
• Course preferences and learning objectives
• Payment and billing information
• Communication records and correspondence

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Collect Information

We collect information through:

• Contact forms and enquiry submissions
• Course enrolment processes
• Email communications and newsletters
• Phone calls and in-person meetings
• Website analytics and tracking technologies
• Third-party integrations and social media platforms

4. How We Use Your Information

We use your personal information to:

• Provide educational services and support
• Process course enrolments and payments
• Communicate about courses, schedules, and updates
• Send marketing materials and promotional offers (with consent)
• Improve our website and services
• Comply with legal obligations
• Conduct research and analysis for business improvement

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who assist with our operations
• Educational partners: Certification bodies and accreditation organisations
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger, acquisition, or sale

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Staff training on privacy and security practices
• Secure data storage and backup systems

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Personalise content and advertisements

You can manage cookie preferences through our cookie consent banner or your browser settings.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (where legally permissible)
• Objection: Object to certain uses of your personal information
• Portability: Request transfer of your data to another organisation
• Withdrawal: Withdraw consent for marketing communications

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

Student records are typically retained for seven years after course completion, in accordance with education industry standards.

10. International Transfers

Your personal information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

13. Contact Information

For privacy-related enquiries or to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, you may lodge a complaint with:

• Our Privacy Officer (contact details above)
• The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au